Resolve an already-claimed profile

Check your existing account

Try signing in with the email address or sign-in method you previously used on Referlex. Your profile may already be connected to that account.

Ask support to review access

If you still cannot access the profile, contact support. Include:

• A link to the attorney profile and the attorney's bar number.
• The email address for the Referlex account you want to use.
• Whether you are the attorney or an authorized representative.
• A short explanation of the access problem.

What happens next

Our team reviews the existing claim and verifies your identity and authority before changing access. An existing claim is not automatically replaced by a new request.

If a former employee or agency managed the profile, explain that relationship in your request. Please do not share their password or send confidential client records.

If you suspect an unauthorized claim

State that clearly in your support request and include the profile link. Avoid sharing account credentials with anyone offering to transfer the profile to you.