---
title: Request manual verification
description: Get help when you cannot receive a code at your bar-listed phone number.
slug: manual-claim-verification
category: Directory
product: directory
audience: attorneys
status: published
last_reviewed: "2026-10-06"
owner: Referlex support
order: 2
---

# Request manual verification

## When to request a review

Use manual verification if your State Bar record has an old number, an office switchboard or extension, no phone number, or a number that cannot receive the verification code.

## Submit your request

1. Sign in and open the claim screen for your attorney profile.
2. Choose **Request a manual review**.
3. Provide an email address and phone number where our team can reach you.
4. Submit the request and watch for a follow-up.

If you cannot reach the claim screen, [contact support](/support?subject=Claim%20a%20profile) with a link to the profile and your bar number.

## How we review your claim

We need to confirm your identity and authority to manage the profile. Depending on the contact information available, our team may:

- Contact you through the email option on your State Bar profile.
- Call the office number listed on your bar profile and ask to speak with you.
- Review your firm's published contact information and contact you through an independently verified channel.

Office callbacks and firm-contact verification are handled by our team as part of manual review. The contact information you submit helps us reach you; submitting it does not automatically verify your claim.

## If no listed contact works

Tell us which contact information is unavailable. We will review the next step with you. Updating your bar contact details or enabling its email contact option may make verification possible.

Do not send passwords, verification codes from other services, identity documents, or confidential client information in a support message. If additional evidence is needed, our team will explain how to provide it.

## After you submit

We will follow up using the contact information you provided. Some requests need additional information before they can be approved. If you receive a claim link, open it while signed in to the account you intend to use for the profile.

Submitting a request does not grant access. If we cannot verify the claim, we will explain what is needed to continue.